DelightChat is for Shopify support. ReplyKo is for Instagram creator automation.

Frequently asked questions

Why are creators looking for DelightChat alternatives for Instagram DM automation?

DelightChat is an ecommerce customer support and WhatsApp marketing tool — it's built for Shopify stores managing order queries, returns, and support tickets across WhatsApp, Instagram, and Facebook. It's not designed for Instagram creator automation like comment-to-DM flows, IG Live triggers, or keyword auto-replies. Plans start at $49/month. ReplyKo is purpose-built for Instagram DM automation at ₹499/month with a permanent free plan.

What is DelightChat primarily used for?

DelightChat is an omnichannel customer support platform for ecommerce brands — specifically Shopify stores. It manages WhatsApp, Instagram, Facebook Messenger, and email conversations in a shared team inbox. Its core use cases are order support, return management, and WhatsApp marketing broadcasts. Instagram DM automation for creators (comment triggers, IG Live, keyword replies) is not its focus.

Is ReplyKo cheaper than DelightChat?

Yes. DelightChat starts at $49/month (~₹4,100/month) for the Startup plan. ReplyKo's Creator plan is ₹499/month flat — about 88% cheaper. ReplyKo also has a permanent free plan (100 DMs/month) with no credit card required.

Does DelightChat support Instagram comment-to-DM automation?

DelightChat handles Instagram DMs as part of a shared support inbox — it's designed for customer support response, not automated trigger-to-DM flows. Comment-to-DM, IG Live comment triggers, and keyword auto-replies for creator content promotion are not DelightChat's use case. ReplyKo covers all four Instagram trigger types for creators.